Press the Message button to retrieve your messages, and follow the prompts. You can return to the held call by Drop. Page Using Speed Dials 3. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. To save the speed dial and return to the speed dial list, press 6.
To return to the speed dial list without saving the changes press 7. This log can store up to entries. Page Using The Call Log 5. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial. Test key.
The screen lines should all go black and all the phone lamps Done. You will hear a Cancel. Page System Features Note: If your phone rings for any longer than a specified period 15 seconds in default , any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail.
The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. The expansion module has 24 buttons arranged in two columns. Depending on how they have been programmed by your System Administrator, these buttons can be used for call appearances or features.
Icons also indicate whether a feature has been administered for a particular button on the EU24 Expansion Module. For an explanation of these icons see Call Appearance Keys. When a headset is to be used on your , it must be plugged in to the headset socket on the base of your telephone.
To activate the headset and switch off the. The lamp beside the button is illuminated when headset working is activated. Press the call appearance key next to the flashing bell icon :.
Dial the number remember to include the required access code for example, 9 for an outside line and listen to the progress of the call. The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment such as in very noisy locations and that they operate best when you speak directly too them. To make or answer a call without lifting the handset, or to use the speakerphone with any feature:.
Press Speaker. The LED beside the Speaker button illuminates. Make or answer the call, or access the selected feature.
Adjust the speakerphone volume if necessary. Pick up the handset or press Headset and talk. Press Speaker again. The Speed Dial feature allows you to have the telephone automatically dial calls to telephone numbers stored in your personal directory maximum of Press the SpDial softkey. The Speed Dial screen is displayed. Press the button next to the entry you want to call. If the entry you want is not displayed, use and to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry.
The telephone dials the number for you. The Redial or Last Number Dialed feature automatically redials a previously dialed extension or outside number up to 24 digits. Your will store the up to ten of the last numbers dialed. Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.
Press Redial. Use and to step through the entries. When you have located the required number, press the associated key. During an active call, the Mute feature prevents the party with whom you are speaking from hearing you.
This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call. Press Mute. The indicator next to the Mute button lights when Mute is active.
To reinstate two-way conversation, press Mute again. If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call. Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.
Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected. If you have a call in progress, then first put that call on hold as above.
To retrieve a held call, simply press the Call Appearance button with the against it. Note: After a pre-set time defined by your System Administrator , you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing. The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. With a call in progress, press Transfer or Hold.
When you hear dial tone, dial the number to which the call is to be transferred. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you. If the called party is willing to accept the call, press Transfer again to complete the transfer.
If the called party does not wish to accept the call, press Drop. You can return to the held call by pressing its call appearance button. With a call in progress and you wish to make an enquiry call or another call arrives, press Hold. Make or answer the second call.
The second call requires to be transferred to the first held call. To transfer the new call to the held call, press Conference and then Drop. The Conference feature allows you to conference other parties including yourself into a call. Notes: 1. The number of parties allowed in a conference is controlled by your telephone system.
Press Conference. Dial the number of the person you want to add to the call. If the called party does not answer or does not want to join the conference, press. To add the person to the call, press Conference again. Repeat steps 1 through 4 for additional conference connections. All held calls are added to the conference. To leave a conference, press Drop. Press the Messages button to retrieve your messages and follow the prompts.
The can store up to personal speed dials. The list of these speed dials is. If SpDial is not shown, press to exit the current screen. Pressing Add or Edit gives access to the details of a particular speed dial. Note : Speed dials can be used for any numbers that can be manually dialed from the extension. Where a dialing prefix is required for example an external line access digit; usually 9 then that prefix must be part of the speed dial number.
You can use the speed dial directory to make a call with the handset on hook or off hook. Press SpDial. Press either the or key to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry.
When the required entry is displayed, press the adjacent or key. The number is automatically dialed for you. Press Delete. Select the speed dial entry you want to delete.
A request for confirmation will appear. Press Yes to delete the entry or Cancel to exit without deleting. Select another entry to delete or press Done to return to the speed dial list. Press Edit. Select the speed dial entry you want to edit. Edit the speed dial using the same methods as for adding a new speed dial. See Adding a New Speed Dial on page After saving or cancelling any changes you will be returned to the speed dial selection list.
Select another speed dial to edit or press Done to return to the speed dial list. You can create a new speed dial from a call log entry. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry.
If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry.
See Deleting a Speed Dial on page Name and Number entry by pressing the key next to the item you want to edit. The options also change accordingly. With Name selected, begin entering text using the telephone keypad. Each key is marked with the letters and number it provides. You may have to press the key more than once depending on the character you require. To enter a C , press 2 until a C is displayed. To change the case of the current character press.
Either insert the new character or press Backspace to delete the character to the left of the cursor. To enter more than one. When the name is set as required, select Number. Enter the number required using the dialing keypad. For external numbers remember to enter any external dialing prefix required 9 say. This does not affect the number dialed but may help make numbers more readable.
This will appear as a , comma character in the telephone number. The maintains a call log, accessed by pressing Log. This log can store up to entries. These can be a mixture of incoming answered calls, incoming unanswered calls and outgoing calls. You can select which types of calls are included in the log.
You can also use call log entries to make return calls or convert the entry into a speed dial for future use. Either Logging of outgoing calls should be switched off or those call logs removed manually. Only outgoing calls made using the dial pad or a SpDia l entry are logged. Call log entries are lost if the is disconnected from the IP Office. When Log is pressed a screen similar to the following is displayed:.
You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. Answered , Un-answered or Outgoing. You can make calls directly from the call log. Whilst in the call log you can still make a. Similarly, you can still receive calls and handle them using the dial pad key functions. Press Log. However, you may also access any Avaya Learning page by doing the following: 1.
Login to www. Select Avaya Learning Navigator 3. From the Training List menu, scroll down to Series Digital Telephones and select to see all available training courses. This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Enclose exact words or phrases in double quotes. The more exact the phrases are to the actual title or string of text in a document, the better the results.
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